Director of Solutions Engineering & Delivery

At Fourthline, our mission is to fight financial crime. We help protect the global financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, and insurers like N26, Trade Republic, flatexDEGIRO, Nationale Nederlanden, Qonto, Shine, Solarisbank, and more. Having started our journey in January 2018, we're incredibly proud to count around 250 employees between our Amsterdam and Barcelona offices with over 50 nationalities.

We’re looking for a Director of Solutions Engineering Delivery: a relentlessly driven leader who wakes up ready to move mountains, builds high-performing teams, and makes customer outcomes inevitable. You will own the end-to-end technical customer journey, from pre-sales discovery and solution design to implementation delivery and value realization, while raising the bar on how we execute at enterprise scale. This role is for someone who thrives in complexity, loves accountability, and brings the energy to lead from the front every single day.

What you’ll own You’ll oversee two core teams and unify them into a single operating engine: Solutions Engineering (Pre-sales / Solution Design) You’ll ensure we consistently win and expand enterprise customers by owning the technical side of the commercial cycle. Set the strategy and operating model for how we discover, qualify, design, and propose solutions at speed and with precision. Own the technical sales motion: lead or coach complex cycles, executive-level technical conversations, and high-stakes deal strategy.

Establish world-class standards for: Deep-dive product explorations (beyond demos) Solution design artefacts RfX (RFP/RFI/RFQ) excellence Proof of Concepts (PoCs) that are measurable, de-risked, and conversion-focused Statements of Work (SOWs), including scope, assumptions, timelines, and success criteria Partner tightly with Sales, Marketing, Product, Security, Legal, and Customer Success to build a repeatable path from interest → purchase → go-live. Delivery (Tech Implementations / Go-live) You’ll lead implementations as a strategic capability: predictable, scalable, and trusted by the most demanding regulated institutions. Own delivery outcomes: time-to-value, go-live quality, integration success, and customer satisfaction.

Requirements

Create and enforce delivery rigor: Implementation playbooks, milestones, and templates Risk management and escalation mechanisms Cross-functional execution with Engineering, Product, Security/Compliance, and Support Drive continuous improvement: shorten timelines, reduce rework, standardize integrations, and improve handovers.

What You’Ll Do

day-to-day This is a “hands-on leadership” role: you’ll set direction, unblock teams, and personally drive the toughest initiatives. Lead, coach, and scale a high-performing org: hiring, performance, development, team design, and culture. Run the operational cadence across both teams: pipeline forecasting (technical), delivery planning, prioritization, and capacity management.

Be the ultimate escalation point for key accounts when the stakes are highest, you’re in the room. Build a tight feedback loop from customer learnings → product priorities → delivery improvements → sales enablement. Define and report on KPIs across the full funnel: Win rate where SE engaged PoC conversion rate RfX success rate and cycle time Implementation cycle time and predictability On-time / on-scope delivery Integration quality (defects, rework) Time-to-value and customer outcomes Build the “standardized solutions” flywheel: reduce bespoke work, increase repeatability, and keep Fourthline’s offerings crisp and scalable.

What makes you a fit You’re a builder + a closer + an operator You can design the system, lead people through it, and still jump in to land the plane.