Overview *Hybrid remote opportunity for candidates located in or near the Bay Area. * As a Senior Collaboration Presales Architect (Cisco Webex / Unified Communications) at ePlus, you will serve as a hands-on technical leader responsible for the design and architecture of enterprise collaboration solutions . This role is pre-sales focused and highly customer-facing , supporting the sales process through technical discovery, solution design, and strategic guidance.

Requirements

into scalable, cloud-forward collaboration solutions and strategic roadmaps . You will engage directly with customers’ IT and telecom teams to design hybrid and cloud-based collaboration environments , with a strong emphasis on migrations from legacy on-premises platforms supporting both voice and contact center initiatives. This is a pre-sales role designed for architects who enjoy being deeply technical while acting as a trusted advisor throughout the solution lifecycle.

Design multi-vendor voice, video, and collaboration solutions aligned to customer needs and strategic goals Develop high-level and detailed solution architectures , including hybrid and cloud migration strategies Create and present technical designs, diagrams, and recommendations to customer stakeholders Translate

into scalable, cost-effective solutions aligned with best practices Engineer collaboration solutions based on capacity planning, scalability, and functional

Perform detailed environmental assessments and provide clear, actionable technical recommendations Collaboration Technologies Architect solutions across: Cisco Webex Calling (Multi-Tenant and Dedicated Instance) Cisco Unified Communications (CUCM) in migration and coexistence scenarios Zoom Phone Contact Center and enterprise video conferencing platforms Carrier-integrated voice solutions, including PSTN connectivity Design for complex PSTN connectivity, number porting, SBC configuration, E911, and survivability

Provide technical guidance to identify, isolate, and mitigate potential issues during solution design and validation Maintain awareness of competitive platforms including Cisco, Microsoft Teams and Zoom Customer Internal Engagement Serve as the primary technical advisor during the sales cycle for collaboration opportunities Partner with account executives and sales engineers to scope, position, and validate solutions Lead customer-facing presentations, whiteboarding sessions, and technical deep dives Support the development of Statements of Work (SOWs), Bill of Materials (BOMs), and solution estimates Collaborate with delivery teams to ensure smooth transition from design to implementation Work with telecom solution providers to validate PSTN connectivity, number porting feasibility, and solution design considerations Vendor Technology Leadership Engage with Cisco, Zoom, Poly and other technology partners for solution validation, design support, and roadmap alignment Stay current with collaboration technologies, product roadmaps, and industry best practices Maintain advanced technical certifications and pursue additional certifications as recommended

, and the Software as a Service (SaaS) business model Experience with: SBCs, PSTN connectivity, and carrier integrations E911, high availability, and survivability design Premise-to-cloud migrations , including third-party application integ

Qualifications

Required Knowledge Skills Strong understanding of cloud-based collaboration and telecommunications architectures Knowledge of typical service provider processes and systems, end-user

Sr Solutions Architect - Collaboration Presales (Req#1182)