Overview *Shift: Monday–Friday: 6AM EST – 3PM EST We are seeking a highly skilled Network Engineer to join our Managed Services team. In this role, you will provide expert-level network and systems support for our clients in a fast-paced, client-facing environment. The ideal candidate is a proactive problem-solver with deep service provider experience, strong troubleshooting skills, and a passion for delivering exceptional customer service.

Your Impact The essential functions of this position include: Deliver high-quality network and systems support within a Managed Services Center. Provide full lifecycle systems support for clients, including design, implementation, troubleshooting, diagnosis, and resolution of complex issues. Own issues end-to-end until successful resolution is achieved.

Maintain advanced, up-to-date technical expertise in networking technologies. Communicate clearly and professionally with clients and internal stakeholders. Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.

Demonstrate strong attention to detail and ownership in all tasks. Collaborate effectively in a team environment while also working independently with minimal supervision. Participate in on-call rotation.

Lead and manage assigned technical projects. Multi-task effectively while prioritizing workload in a dynamic setting. Maintain a customer-focused, results-driven attitude at all times.

Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team. Perform other duties as assigned.

Qualifications

Active Cisco CCNP Service Provider certification required 5+ years of experience in a service provider network role, with strong knowledge of optics Solid expertise with Juniper platforms in service provider environments Hands-on proficiency with NCS (Cisco, Juniper, and similar) platforms Proven track record of successfully troubleshooting complex network issues Strong working knowledge of VRF technology In-depth understanding of routing protocols: IS-IS, BGP, OSPF, and MPLS Familiarity with SD-WAN, cloud networking, and network security concepts Experience working with Cisco ASR routers Background using IT service management tools (ServiceNow preferred) Proficient in Microsoft 365 tools (Outlook, Word, Excel) Position Specifics The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.

Compensation

structure may include other components such as commissions and discretionary bonuses.

program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Benefits (Including 401(K)

eligibility, employee stock purchase program and various paid time off

Benefits

, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

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