Agent, Critical Incident Response Team - San Francisco, CA

About The Team

The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We manage safety and security risk and provide value across the business through technology, and a people-first approach. Our team strives to always be in front and there for our people anytime, anywhere.

About The Role

The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time monitoring, triage, and response to incidents that impact DoorDash’s global workforce, assets, and operations. You’ll serve as a front-line responder, analyzing alerts, coordinating response actions, and escalating issues according to established Global Safety Security (GSS) protocols. This role sits at the heart of DoorDash’s emergency response network — ensuring rapid, informed, and coordinated action during critical events such as natural disasters, workplace emergencies, or significant disruptions.

Working closely with regional and global partners, you’ll help keep DoorDash’s people safe and operations running smoothly around the clock.

Requirements

in accordance with CIRT standard operating procedures Act as the initial point of contact for incident reporting, ensuring information is captured accurately and escalated efficiently De-escalate situations involving employees, vendors, and guests as needed Support activation and execution of emergency response and crisis communication protocols Employee Engagement Coordinate with internal teams (e.g., Workplace, HR, Legal, Comms, Operations) and external partners (e.g., law enforcement, emergency services) during incident response Disseminate timely situational updates and intelligence to relevant stakeholders Asset Inventory Management Maintain inventory, readiness, and restocking of first aid kits, AEDs, and other emergency response materials in coordination with Workplace teams Ensure emergency supplies are documented, tracked, and available to support incident response operations Documentation, Compliance Technology Maintain SOPs, post orders, incident reports, and audit records Ensure adherence to corporate safety, security, and compliance standards Maintain detailed logs, case notes, and documentation using Jira and other internal tools Participate in after-action reviews to improve process and operational efficiency Events Support Support local events, executive visits, and executive protection details from an incident monitoring, coordination, and escalation perspective Coordinate with Workplace, Security, and event stakeholders to ensure appropriate safety coverage and response readiness Monitor events for emerging risks, incidents, or escalations and facilitate timely response as needed Additional Duties Support after-hours, weekend, and holiday response as required by business needs Support special projects or operational needs as assigned Assist with credentialing, crowd flow, and safety monitoring during higher-volume office days or events Travel up to 5% as required for training or business support Schedule Work Environment On-site role, 40 hours per week Schedule may vary based on operational needs After-hours, weekends, and holidays as required by business needs We’re excited about you because… 2–4+ years of experience in emergency managemen