Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions.

We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more.

Benefits

and opportunities we offer. Senior ServiceNow Developer/Implementer Position Summary We are seeking an experienced Senior ServiceNow Developer/Implementer to support the design, development, implementation, administration, and ongoing enhancement of the ServiceNow platform. The ideal candidate will possess strong hands-on experience developing workflows, configuring forms, managing user roles and access controls, troubleshooting platform issues, conducting testing activities, and providing operational support across ServiceNow modules and environments.

This role requires strong technical expertise, analytical problem-solving skills, and the ability to collaborate with cross-functional stakeholders to deliver scalable and secure ServiceNow solutions that support enterprise IT service management operations.

Key Responsibilities

ServiceNow Development Implementation Design, configure, develop, and implement ServiceNow solutions across ITSM and related modules. Develop and maintain ServiceNow workflows, Flow Designer automations, business rules, UI policies, client scripts, and catalog items. Create, modify, and maintain forms, tables, views, and related configurations.

Requirements

Support integrations between ServiceNow and external systems/applications. User Access Security Administration Configure and manage ServiceNow user roles, groups, ACLs (Access Control Lists), and permissions. Ensure adherence to security, governance, and least-privilege access principles.

Troubleshooting Operational Support Troubleshoot and resolve ServiceNow platform issues, incidents, defects, and performance concerns. Perform root cause analysis and corrective actions for recurring issues. Provide Tier II/III support for ServiceNow-related operational issues and requests.

Monitor platform health, scheduled jobs, integrations, and system performance. Testing Quality Assurance Develop and execute unit, integration, regression, and user acceptance testing (UAT) plans. Validate functionality following upgrades, patches, and enhancements.

Support change management and deployment activities across development, test, and production environments. Documentation Process Improvement Develop and maintain technical documentation, SOPs, workflows, and implementation guides. Support continuous improvement initiatives and platform optimization efforts.

Participate in governance reviews, CAB meetings, and operational planning sessions.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 5+ years of hands-on ServiceNow implementation and administration experience. Strong experience developing workflows and automations within ServiceNow.

Experience creating and modifying forms, tables, UI policies, business rules, and client scripts.