Electrosoft Services, Inc. is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, enterprise IT modernization, and software solutions.

We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance. What sets us apart from all other contractors is the sense of teamwork our employees feel – and the knowledge that outstanding effort is recognized and rewarded. The camaraderie we share emanates from Lunch Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more.

Benefits

and opportunities we offer. Infrastructure Engineer - Field Systems Support Position Summary: The Infrastructure Field Systems Support Engineer provides hands-on technical support for HHS Office of Information Security systems located at remote and field sites. This role supports security tools, supporting infrastructure, client computer systems, servers, workstations, switches, KVM/console devices, APC/rack management devices, and related network/security equipment.

The engineer is responsible for inventory, installation, replacement, troubleshooting, upgrades, preventative maintenance, ticket response, field dispatch, system documentation, and coordination with STIM technical teams, federal stakeholders, OPDIV points of contact, and logistics/inventory staff. The role requires strong field support experience, network troubleshooting capability, disciplined documentation, and the ability to operate in a federal cybersecurity environment.

Responsibilities

and Duties: Field Systems Support Provide on-site, hands-on support for systems and devices at remote OPDIV, HC3, TICAP, data center, and Cybersecurity Operations locations. Support inventory, installation, replacement, troubleshooting, upgrade, and maintenance of field systems and supporting infrastructure. Install, configure, test, operate, and maintain servers, workstations, switches, KVM/console devices, APC rack management devices, data center rack equipment, and other field infrastructure components.

Diagnose and resolve system errors, hardware failures, client connectivity issues, network performance issues, VPN problems, LAN/WAN connectivity issues, and other field-related IT/network problems. Escalate complex technical issues to senior STIM infrastructure, network, security tools, or engineering teams when appropriate. Ticket Response and Dispatch Acknowledge assigned tickets within 30 minutes while on duty and not in transit.

Maintain readiness for emergency dispatch or urgent field support situations. Dispatch to Washington, DC Metro area sites within one hour of notification while on duty, when required. Provide scheduled annual or ad hoc support for locations such as Albuquerque, NM and Shelbyville, KY, as directed.

Provide clear status updates, repair timelines, and escalation information to STIM federal staff, contract staff, and OPDIV points of contact. Installation, Maintenance, and Upgrades Conduct system upgrades, software/firmware updates, patching, preventative maintenance, and lifecycle refresh activities. Support installation and configuration of networking, security, and server equipment within OPDIV enclaves.

Requirements

, Government standards, organizational SOPs, NIST guidance, CIS controls, and DISA STIG

where applicable. Asset, Inventory, and Site Coordination Update asset and inventory logs for field systems and components in coordination with logistics and inventory personnel. Ensure field support tools, replacement parts, software, and equipment are properly inventoried, tracked, maintained, and available for field operations.