IT Support Specialist (Field Based)

IT Support Specialist/Technician

ABOUT THE ROLE

: At DIG, we’re building our technology with the same passion we apply in our kitchens. Information Technology (IT) is relied on daily by DIG’s loyal customer base and nearly every internal department -- from making sure Sweet Potatoes are available to our online customers to ensuring data security. Given this responsibility, DIG’s IT team hustles to ensure our guests and employees experience technology seamlessly so that the focus remains on the food and our mission.

In the spirit of providing the very best for our end-users, we’re searching for an enthusiastic Full-Time IT Support Field Specialist to join our growing team. You will report to our Sr. IT Manager and work collaboratively with the rest of the IT support team to ensure full restaurant coverage.

If you are looking for an opportunity to rapidly learn and contribute as a member of a small IT team with big aspirations, this is the role for you! Please note this is a field-based role with the opportunity to occasionally work remotely with some travel outside of New York City. YOU WILL: Be the first point of contact for all computer hardware and many software-related requests from DIG employees, providing on-site and remote technical support.

, POS system, online ordering platform, restaurant network). Work closely on the in-restaurant network, running data cables, repairing data jacks and network cables, and troubleshooting connectivity issues. Mounting tech equipment throughout the restaurant.

Maintain cable management and data rack organization and labeling. Iterate and expand on preventative maintenance for restaurant technology. Assist with the maintenance and modification of the POS and Online Ordering systems.

Work within our ticketing system to document resolutions, update users, and assist in improving our internal systems. Manage and iterate on portions of the process of onboarding and offboarding. Support and troubleshoot business-class audio and CCTV systems.

Assist with expanding our inventory management system, which will improve the IT Support process. Record and maintain detailed documentation for systems and processes, for both end-users and other IT staff. Support with system administration, ensuring that all critical systems are functional and reliable.

Maintain user accounts/access permissions (create, delete, update) across various digital platforms. Maintain equipment inventory, user ownership, and repair tracking (equipment includes Macs, PCs, Printers, and Mobile Devices). Support a smooth employee journey from onboarding to offboarding; tasks may include conducting machine imaging, account configurations, and training.

Complete preventative maintenance, upgrades, and repairs to computers, printers, and POS systems. Support with instructing store personnel on proper operation techniques of the technology. Provide on-call support after-hours and on weekends with the rest of the support team.

g. new delivery concepts, open restaurants in new geographical markets, new internal business products). Coordinate, plan, and execute on-site installations for new store openings/existing store reopenings.

YOU HAVE: The ability to learn quickly and tackle challenges head-on. 1-3 years of relevant work experience or equivalent education, providing onsite and remote computer support, computer networking, and POS support. Experience with Point-of-sale software, including equipment installation, configuration, and troubleshooting.

Knowledge and experience with Mac OS and Windows administration and troubleshooting. Experience supporting Jira Service Management or similar help desk systems and Slack. Knowledge and experience with supporting mobile devices and remote support tools.