Premium Onboarding Partner (POP), MXO - Mandarin

About The Team

Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner. We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash. Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence.

We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step.

About The Role

We are looking for a Premium Onboarding Partner (POP) to partner with our highest value merchants to provide a best-in-class Merchant onboarding experience at DoorDash. As a Premium Onboarding Partner, you will play a crucial role within the Merchant Experience Operations team by providing our merchants with a direct contact for all of their onboarding activities needs. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving.

Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their onboarding contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

Qualifications

include Salesforce (or other CRM software), Microsoft suite and G Suite Proficiency in excel (can perform complex functions) Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers Experience advocating for customer experience within a team or initiative You have experience in an account management or customer service role--you love helping people You excel at building relationships You excel at determining prioritization About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

Benefits And Perks

including premium healthcare, wellness expense reimbursement, paid parental leave and more.