Merchant Services Team Supervisor

About The Team

Our Merchant Experience Operations team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.

About The Role

As a Team Supervisor within Merchant Experience Operations you will play a pivotal role in fostering team excellence and motivation. Your primary focus will be on people-centric leadership, encouraging your team members to strive for continuous improvement. Reporting to the Manager, the Team Supervisor takes ownership of team performance, facilitates coaching through regular 1:1 sessions, and actively collaborates with cross-functional partners to enhance processes, resolve issues, and drive a superior experience for our stakeholders.

You’re excited about this opportunity because you will… Conduct weekly 1:1 sessions with direct reports and monthly skip-level meetings to foster strong team relationships and individual growth. Drive change management initiatives to ensure smooth transitions downstream and within your team. Manage and align team performance with OKRs and departmental goals, driving a results-oriented approach.

Lead efforts to improve and scale daily operations, making operations more efficient and effective. Oversee and run pilot projects within your team to test and implement new strategies. Collaborate closely with cross-functional teams, enhancing partnerships and achieving collective goals.

Play an instrumental role in shaping and executing team strategies that align with organizational objectives. Provide input and contribute to the development of team strategies to drive success. Participate in and support organization-wide initiatives aimed at achieving overarching goals.

Collaborate on cross-functional (XFN) projects and initiatives to promote synergy across the organization. We’re excited about you because… You leverage a proactive approach to Merchant onboarding success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners to ensure a defect-free onboarding You have demonstrated a commitment to building strong team cultures where making room at the table is paramount. You enjoy diagnosing issues and developing creative approaches to solving challenges.

You thrive in a fast-paced, demanding environment. You are detail-oriented and organized - you are able to organize content in a way that is easily digestible by a wide variety of audiences. You are good at prioritizing competing priorities and delegating work to your team members.

A minimum of 3 years of people management or supervisor experience, demonstrating effective leadership. Over 5 years of experience in operations, customer service, or other relevant fields. Proficiency in using Google Suite or similar software, including data creation and management in Google Sheets.

Experience with SQL or similar query languages to search internal databases. Proven track record of supporting teams in setting and achieving targets. Prior experience supporting direct reports with career growth and performance.

Proficiency in Salesforce and Google Sheets with a strong understanding of data analytics. Why You Should Join Us Opportunity to lead and inspire teams to achieve continuous improvement. Collaboration with cross-functional partners to drive process enhancements.

A dynamic and fast-paced work environment where personal and professional growth are encouraged. Impactful role in resolving high-visibility escalations and enhancing stakeholder experiences.