All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution. Description DSA Inc. is seeking a qualified Graduate Training Information Management System (G/TIMS) Service Desk Support Representative at Scott AFB, Illinois.

The selected candidate will join DSA's G/TIMS Air Mobility Command (AMC) support team; the team supports G/TIMS users of the Mobility Air Forces (MAF) for AMC.

Responsibilities

of this position include supporting local G/TIMS users at Scott AFB, provide subject matter expertise to the on-site technical team and assist with activities supporting AMC users.

Required Qualifications

Qualifications

Subject Matter Expertise in G/TIMS modules and AMC application configurations Knowledgeable with loading and configuring G/TIMS client application on user workstations (ClickOnce or .msi on client) Experience in deploying software releases, upgrades and patches Experience performing software testing of the G/TIMS system

Key Responsibilities

e. troubleshooting software) Gather help desk metrics and reports Attend/provide briefing content and respond to requests for subject matter expertise from local team, other service desk representatives and AMC customer Track and respond to user issues with both functional and common service applications, scheduling functions, and provide information for the effective use of G/TIMS capabilities Responsible for initial entry and updating of work tickets (in Redmine) #DSA209 #LI-JE1 Many of DSA's positions require the ability to obtain a security clearance. S.

citizens.

Requirements

for access to classified information. DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. DSA requires background checks , where permitted , by law. DSA is an E-Verify Employer.

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