As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees: A positive mental attitude that helps us to be a leader in the industry A commitment to building strong relationships, both inside and outside the organization A desire to learn, grow, and contribute to moving our strategy forward A need to create and to innovate Employment Type: Regular Full-Time Shift: 1st Shift Work Status: On-site Position Summary: The Manager of Sales Engineering HF ( Hydroflo ) will provide oversight to a team of sales engineering representatives and serve as the technical authority for customer proposals and customer consultation.

They are responsible for the development of processes, tools, and technologies that best meet the needs of the target market(s) , sales and customers. This position will design, develop, and evaluate the customer facing process for project submittals and provide post-sale technical support on any Hydroflo projects. The Manager , Sales Engineering will provide training and development to the engineering sales representatives to ensure an exceptional customer experience with on-time delivery of all customer quotes.

Measures of success: 100% on-time delivery and accuracy of customer proposals Meet all established product demonstration and troubleshooting targets for prospective customers.

Responsibilities

include but are not limited to: Establishes streamlined process and procedures for accurate and timely delivery of customer proposals. Trains and develops skill set of the engineering sales representatives to increase their technical knowledge and ensure that they are proficient using the tools needed for success. Manages and improves productivity levels of their team to execute an increasing number of accurate customer proposals.

Develops product demonstration process in collaboration with industrial sales managers. Ensures a proper configurator is in place to meet customer needs and provides efficiency and accuracy for the team. Ensures processes and systems meet the needs of procurement and operations to achieve effective order lead-time fulfillment.

\ Evaluates customer relations to determine product and/or process improvements for proposals. Reviews and approves proposals of cost and material changes for optimal performance. Review terms and conditions of sale to ensure accuracy.

Negotiates any objections to provided submittal package. Requests revisions to submittal and resubmit to customer for approval. Provide technical support for troubleshooting with products both pre- and post-sale.

Provide field support when necessary to evaluate performance issues at job site. Contacts customer with warranty or non-warranty findings. Provides options of replacement or repair and if any cost applies.

Closes out Return Goods Authorization (RGA) case file with final findings and resolutions. Prepares and manages department budget within company guidelines.

of team during absences or alternate engagement Ensure team adheres to company policies, practices, and department standards Assign actions and ensure completion Review work quality and coach team

Qualifications

Required: Bachelor’s degree in Industrial or Mechanical Engineering 10 + years of experience in hydraulic a

Manager, Sales Engineering HF