Customer Care Specialist

As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. ).

Ensures optimal Customer Service to the Regional Manager/Customer/Representative through efficient use of resources, information, analysis, and problem solving.

Responsibilities

include but are not limited to: Interpret/analyze customer

Requirements

and process sales orders from written, electronic, or phoned in orders, including product selection, converting information into internal part numbers, pricing

, lead time, freight mode, shipping schedules and descriptions for entry into system. Maintains and organizes file system with open and closed orders. Responsible for accurately creating/updating/maintaining new/existing customer inquiries/files within ERP/CRM/Web portal tools, Sales orders, RMA’s expediting, product, pricing, shipping details etc...

Troubleshoots all order issue inquiries that are moderate to complex in nature during the “Order to Cash” process. Aides in the resolution within the complex supply chain allocation process by proactively monitoring customer orders, shipment schedules and coordinating the release of shipments. Accountable for communicating with Credit Manager on all accounts on “Credit Hold”.

Advise shipping and production departments on timely basis as accounts go on and off credit hold. Responsible for answering basic technical questions and referring more complex technical questions to the proper personnel. Maintains and adheres to ISO 9000 procedures.

Responsible for analyzing and processing warranty claims, customer returns and exchanges. As well as damage, loss and/or repair claims, proofs of delivery, shipment shortages and overages. Evaluate and approve debits/credit claims and forward proper documentation to accounting for processing.

Provide continuous support and training on all aspects of Taco Web Portal Tool (BuyTaco) for assigned Customers/Representatives.

etc. Performs other related duties as required or directed by Manager.

Qualifications

Required: Associate degree; significant applicable experience acceptable in lieu of degree 8+ years of customer service experience working in an inside sales or customer service support role Proficiency with Microsoft Office Applications Experience using ERP system (Epicor a plus) CRM system (Salesforce a plus) required Excellent Customer Service, communication (oral/written) and organizational skills Strong initiative, analytical and problem-solving skills Detail oriented and possesses ability to handle multiple priorities with sound judgement and in a timely manner Manufacturing/Supply Chain knowledge Ability to work well in a team environment Travel up to 10% of time for conferences, customer/rep sites