Who Are We? Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts.

Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital.

Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego. Who Are You?

We’re looking for a detail-oriented, self-starter to join Thanx as an Implementation Manager on Thanx’s Customer Success Team. You’ll work with the top restaurant, car wash, entertainment, and retail companies playing a critical role in successfully onboarding, implementing, training and launching all new accounts.

Requirements

, create and deliver comprehensive executive presentations, develop core program recommendations, lead user acceptance testing, educate and train merchant teams and senior staff and set appropriate expectations with your deep product knowledge. You will possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business. You are confident, articulate and feel comfortable engaging in thoughtful conversation with C-suite executives and their teams regarding technical functionality and industry best practices.

Our ideal candidate possesses start-up grit, a desire to uncover and resolve issues, experience in creating processes and systems from scratch and a discipline in tracking launch performance. Ideally they are comfortable with the Google suite and Excel and are driven by data. We are looking for an individual meticulously organized, able to thoughtfully manage competing priorities and accounts, and is comfortable working under tight deadlines.

Position Overview: You will: Support the successful implementation, training and launch of all merchants with Thanx Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up.

, but you probably have: 2 Years of software/B2B on