POSITION OVERVIEW Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

Benefits

The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information.

The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry.

Responsibilities

: Work construction management software tools Process change orders Manage open orders Share any service or installation notes with customers Enter and schedule new orders Collect payments Create picture books Provide customers with order status and monitor any delays Handle warranty tickets by scheduling service and ordering parts Answer incoming calls or emails; timely professionally Perform other duties as requested Basic

Qualifications

: High School Diploma or GED required Strong organizational skills and effective team player Ability to be detail-oriented and multi-task, work within specified timeframes Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus Previous Customer Service work experience is required; previous work experience in our industry is preferred Proficient with Microsoft Office; Outlook, Excel and Word WORK LOCATION This position works in a showroom, an office or can be partially remote if agreed upon during hiring. Additional details will be provided during the interview process.