The Event Day Ticket Resolution position will be the first point of contact for all in-person customer service ticket authentication support during entry to Ford Field events. This position will provide exceptional in-person ticket services support while quickly completing any required ticket delivery and barcode authentication research at event entry. This position will serve as a primary point of contact for all stadium operations support staff regarding handheld ticket scanning equipment and general ticketing inquiries.

Responsibilities

including, without limitation, the following: Will work directly with Ticket Office Supervisors (Ticket Services Ticket Fulfillment and Distribution) to ensure that all ticketed fans have an enjoyable experience at gate entry Efficiently and proactively facilitate in person customer/client services at gate entry Primary point of contact for all in person customer service ticket authentication support during event entry Complete required ticket authentication research Efficiently troubleshoot, resolve and document ticket delivery/scanning service cases at the entry gate Ensure escalated customer service issues are efficiently resolved, documented, tracked, and properly escalated to ticket office lead support and management Demonstrate proactive awareness of ticket entry activity to ensure proper staff coverage throughout the duration of the event Assist with handheld scanner distribution, collection, and hardware auditing post-event NONESSENTIAL FUNCTIONS: Ability to make decisions during high-pressure situations Maintain organization of tasks and event documents Ability to work well with people; must have exceptional interpersonal skills Must demonstrate a high level of technological competency and proficiency on the ticketing software Attention to detail, organized, and a general understanding of basic accounting principles Must be able to work a flexible schedule including evenings, weekends, and holidays Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to ensure event minimum availability

and duties required by the supervisor consistent with the objectives and essential functions of this position.

shall be incorporated into the position description if they are ongoing.

Requirements

of 75% are maintained Will accept other

High school and/or GED required.

Excellent oral and written communication skills Ability to speak in a professional manner via telephone/in person with guests, fans and staff Required to be available for a minimum of 75% of all events at Ford Field, with scheduled event day shifts of roughly five hours Requires work out of Ford Field in Detroit, MI You may use AI as a tool in creating your application, but this role is powered by human talent—your judgment, experience, and character are integral. Please let your personal talent shine.

QUALIFICATIONS