Director of Employee Benefits Operations

Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee

Benefits

solutions for businesses and individuals across the United States. S. At the core of Superior’s approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals.

Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency’s unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.

Superior Insurance Partners is backed by Tyree D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. 4 billion of capital under management.

practice, we are seeking a Director of Operations to build scalable processes, standardize operations, and create a best-in-class service model across our

platform.

will serve as a key leader responsible for building and optimizing operational infrastructure across Superior's Employee

division. This individual will lead process standardization, technology integration, service delivery strategy, and resource development while partnering closely with agency leadership, account management teams, carriers, and vendors.

experience who understands the full client lifecycle—from underwriting and implementation through ongoing service, renewals, compliance, and client retention. This leader will help create consistency across acquired agencies while improving efficiency, client experience, and overall operational performance.

division. Lead Agency Management System (AMS) integration and operational alignment for acquired agencies. Drive carrier, General Agency (GA), and vendor consolidation initiatives.

Develop operational resources, workflows, and reporting to support scalable growth. Client Experience Service Delivery Create and implement a consistent Client Experience Strategy. Establish service standards and best practices across Account Management teams.

Develop training programs and resources to improve service quality and team performance. Monitor service delivery metrics and identify opportunities for improvement. Vendor Technology Management Manage relationships with carriers, vendors, technology partners, and enrollment providers.

Evaluate and implement technology solutions that improve efficiency and client outcomes.

administration and service platforms.

Expertise Provide operational leadership and support related to:

technology and enrollment platforms Claims data and analytics platforms Compliance and regulatory deliverables Stop loss, underwriting, and carrier marketing Pharmacy Benefit Management (PBM) programs

administration and renewal processes

experience within a brokerage, c

Key Responsibilities

Operations Integration Standardize processes, procedures, and best practices across the Employee

Qualifications

7+ years of Employee