Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT.

Benefits

and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority.

, and a people-focused culture. htm After-Hours Service Manager Location : Palm Beach Gardens, FL Schedule : Monday through Friday 1 PM to 10 PM Salary : $80,000 - $105,000 annually Travel : Up to 10% - May travel to client sites (need-based – Multi-day travel may be needed) Promotion Path : Service Delivery Manager, Account Manager Mission of the Role The After-Hours Service Manager is responsible for transforming the after-hours support function into a highly trusted, process-driven, and operationally aligned extension of the daytime service organization. This leader will elevate technical execution, accountability, collaboration, and service quality across nights and weekends while building strong cross-functional trust with daytime service teams.

Success in this role is measured by improved operational efficiency, increased technician performance, stronger process adherence, reduced service friction between shifts, and the establishment of after-hours as a proactive force multiplier for the organization.

After Hours Service Manager