At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide , from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day . We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram.

Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams. 5 years ago, we've been growing on our own money since). Headquartered in Berlin.

We're hiring a Director of Engineering to take operational leadership of our Engineering organization. You'll partner with the CTO on strategy, own people leadership across all engineering squads, and build the structures that let us scale. Who We Want Experienced engineering leader.

You bring 5+ years of experience leading engineering teams in B2B SaaS or product-led companies. Seen scale before. You have a track record of stewarding a team through a scaling phase and seeing the breakpoints first-hand.

Technically credible. You come from a strong technical background (former Senior+/Staff level), read code comfortably, and can follow and contribute to technical architecture discussions. Builder of strong engineering systems.

You have built career frameworks, calibration systems, and performance management processes - and run them with consistency and discipline. Clear communicator and strategic operator. You are a strong communicator who turns strategy into clear quarterly objectives and actionable plans for teams.

High standards, low ego. You combine high standards with a low-ego, builder mentality and lead by example rather than hierarchy. Structured, calm, and execution-focused.

You know how to scale execution quality and operational discipline without slowing teams dow Who We Don’t Want Hands-on architect first. You still want to spend 30%+ of your time coding or personally owning architecture decisions instead of scaling teams and engineering execution. Needs a large support structure.

You rely heavily on fully built HR or people operations structures to manage performance, hiring, and team development. First-time engineering manager. You are entering engineering leadership for the first time and have not yet experienced scaling teams and organizations firsthand.

Compensation

and hiring processes Why People Choose Us Mission that matters. Real impact on small businesses, not abstract metrics Executive-level ownership.

Director of Engineering (m/f/d)