Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.

Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.

Join us! The Role — Senior Program Manager (Patient Services Operations) The Patient Services Operations (PSO) team is central to Blink’s ability to deliver affordable medications and a best-in-class patient experience at scale. As the business grows in client complexity, product surface area, and operational volume, disciplined cross-functional execution is increasingly critical.

The Program Management function within PSO ensures high-impact initiatives translate into operationally sound, scalable execution. The team drives structured planning, stakeholder alignment, risk management, and governance across client onboarding, product launches, go-to-market initiatives, and scaling efforts. Program Management serves as the connective tissue across Operations, Product, Engineering, Growth, and other internal partners—ensuring strategic priorities are delivered with clarity, accountability, and operational rigor.

The Senior Program Manager, Patient Services Operations will lead complex, cross-functional initiatives end-to-end, serving as the single-threaded owner for operational readiness and execution. This role ensures launches are delivered on time, stakeholders remain aligned, risks are proactively mitigated, and durable operational frameworks are built to support scale. Success in this role requires a seasoned, hands-on execution leader with strong systems thinking—able to create clarity in ambiguity, connect cross-functional interdependencies, anticipate downstream impacts, and drive alignment without authority while embedding repeatable program management standards across PSO and partner teams.

This will be an on-site position based within our Pittsburgh, PA office.

What You’Ll Do

Client Onboarding & Launch Leadership Serve as the primary PSO lead for end-to-end client onboarding, driving operational readiness and execution in partnership with Growth, Product, Engineering, Operations, corporate, and other technical functions from definition through go-live and stabilization. Define scope, timelines, dependencies, project execution plans for streamlined and coordinated delivery. Ensure full operational readiness across workflows, product solutions, training, and operational capacity.

Drive structured post-launch stabilization and transition to steady-state ownership. Product & Operational Readiness Partner with Product and Engineering to prepare PSO for new feature launches and roadmap initiatives.

Requirements

into clear operational action plans. Align stakeholders early to close context gaps and minimize downstream risk. Drive structured change management to ensure adoption and sustained operational performance.

Program Governance & Execution Discipline Build and manage detailed project plans across multiple concurrent workstreams. Capture key insights and action items from Ops WBRs (Weekly Business Reviews), and drive coordinated cross-functional follow-through.