Please note, this is a talent pool position, not a live role. If you would like to be considered for any future Account Management/Client Services positions at DEPT®, please submit an application and we will be in touch when a suitable opportunity arises. This role is part of our Personalised Content team.

We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more! JOB PURPOSE: Here at DEPT®, we are always on the lookout for new talent.

Whether you’re looking to kick start your client services career, or are a seasoned Account Manager with mentoring/management experience, we would love to hear from you. As part of the Client Services team, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries.

KEY RESPONSIBILITIES

: Manage, draft and review client briefs Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations Clearly and effectively distill and transfer client feedback to designers, copywriters Prioritising workloads for the team, and escalating when needed Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews Ensure success criteria are met and projects are delivered to time and to budget Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR

: We’re open to the see different levels of experience across different sectors Agency experience is a plus Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience Extremely organised, with the ability to manage multiple projects simultaneously Ability to think strategically Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities Highly motivated to learn, grow and improve Personable, approachable demeanor and motivating team player Moderate understanding of production and interactive processes Excellent oral and written communication skills Ability to manage and develop client and supplier relationships Basic understanding of financials to effectively manage budgets WE OFFER: 15 days Paid PTO 10 Public Holidays + Birthday off Medical, Dental, and Mental Health Support/

Benefits (Through Canada Life Insurance)

Learning growth certifications/certifications Enhanced Family Leave (after 1 year) A flexible, hybrid working policy Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT® Tons of Office

Perks

in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular! A reputation for doing good.

DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. Awesome clients.

Client Services (Talent Pool)