Business Process Consultant - US

Join The Whole Group – Shaping the Future of AI-Powered Business Transformation on ServiceNow At The Whole Group, we are redefining what consulting looks like in an AI-powered world. Our mission is clear: drive customer and revenue transformation on ServiceNow by leveraging the next generation of agentic workflows and AI-powered enterprise solutions . We operate on a next-generation consulting model—one that's built to break traditional norms and accelerate time to value.

By partnering closely with ServiceNow’s leading platform and product teams, we design the fastest, most assured delivery models to generate real, measurable outcomes and strategic impact for modern, forward-thinking organizations. Why Work With Us? Enterprise AI at Your Fingertips: Every consultant is equipped with cutting-edge AI tools to work smarter, faster, and more strategically.

Innovation and IP Creation: We don’t just deliver; we create. Develop proprietary solutions, build new intellectual property, and help shape the future of AI-powered and agentic transformation for the enterprise. Break the Mold: We challenge the status quo every day—rethinking consulting models, accelerating value delivery, and embracing dynamic, fast-moving change.

Passion Meets Purpose: Our team is a collective of passionate ServiceNow experts driven to make a lasting impact. We run fast, think boldly, and build diverse teams to power the future of work. Job Overview We are seeking a sharp, execution-focused Business Process Consultant (BPC) to join our delivery team.

This is not a traditional BA or QA role — it is both, combined.

Requirements

, and own testing across the full lifecycle of complex ServiceNow engagements. You operate at the intersection of business process expertise and platform knowledge. You take ambiguous client realities and turn them into clean, buildable specifications.

You design test coverage that catches problems before they ship. And you do both with speed, precision, and a bias toward getting to the point.

at face value is a delivery risk. You ask the question nobody else thought to ask — then document the answer in a way the technical team can act on immediately. How Performance is Evaluated Performance in this role is measured against five weighted goals.

These are not aspirational — they define how success is tracked, reviewed, and rewarded at TWG.

Ensure Quality Through Testing and Validation Bridge Business and Technical Teams Effectively Maintain Billability and Contribute to Practice Growth

and MVP Translation — 25% of Role Translate business outcomes into functional specifications, user stories, and acceptance criteria that developers can build from with fewer than 2-3 clarifying questions per story. Write acceptance criteria that are testable, unambiguous, and traceable to business intent — not just to technical tasks.

traceability across long engagements with evolving scope. Identify simplifications that preserve business value and reduce build complexity.

Key Responsibilities

Discovery and Intel Gathering — 30% of Role Lead structured discovery sessions with clients who may not fully understand their own processes — surface what they cannot articulate. Build current-state process maps, system inventories, and constraint documentation that give architecture and delivery teams a clear foundation. Identify hidden complexity, risks, and scope signals early — before they surface as delivery problems mid-sprint.

Compress discovery timelines without sacrificing quality; deliver context fast enough to enable direction-setting within phase windows. Use AI tools actively to accelerate discovery prep, session synthesis, and documentation output.