Strategic Customer Success Manager

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance.

The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog , LinkedIn , X , and YouTube .

What We’Re Looking For

) Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction Experience managing a fast-growing book of accounts, with account sizes ranging from ~$500k to multi-million dollar ARR across the Forbes Global 2000 and beyond Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT Experience working collaboratively across Professional Services and Partner motions Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level) Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations An understanding of core data science concepts and the ability to translate business use cases into data science solutions Project management and storytelling skills Strong technical, analytic, and problem-solving skills You may be a good fit for this role if you: Have a never-ending intellectual curiosity, are detail-oriented, and analytical Have experience in hyper-growth, product-based technology companies Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers Understand the importance of being a self-motivated team player Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment #LI-JR1 #L1-AH1 #LI-Hybrid What are you waiting for!