Job Summary The Technical Field Service Representative is a brand ambassador, providing best in class service to KEEN partner retailers by delivering product training to retail staff, support consumer-facing activations and demonstrations, and collaborates with internal teams to ensure consistent communication and effective field execution . This role supports all categories of business, including running, trail running, hiking, outdoor activities and other lifestyle activities. This role also requires coordination with the marketing team to roll out activation kits and in-store advertising to accounts.

This role develops strong relationships with retail partner staff by consistently delivering excellent service, helping with in store event needs, and activating community events. Essential Functions Description Drives sell-through at retail partner locations by educating staff on the brand, KEEN values, product features, technical information, footwear 101, digital training tools, etc. Distributes and installs seasonal POP activations kits and materials at retail locations, ensuring consistent brand storytelling across the Canadian region.

Coordinates with the marketing team to ensure digital training programs and strategy executed seamlessly. Supports key partner retailers with in-store selling and promotional activities during sales events, grand openings, and seasonal kick offs. Provides onsite support for customer-facing experiences across the country, engaging and exciting fans about KEEN values and products.

Provides market feedback including photos, comments from retail staff and fans, and competitor insights using internal feedback software. Organizes and conducts demo events during seasonal launches, highlighting key product initiatives.

Responsibilities

that are required of the employee for this job.

and activities may change at any time with or without cause.

Qualifications

Bachelor's Degree in Marketing or related field preferred. Minimum two (2) to three (3) years experience in events, marketing customer service and/or retail required. Experienced in Footwear Industry preferred.

Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis. Knowledge, Skills, and Abilities Self-directed with the ability to work in a fast-paced, dynamic environment. Strong ability to converse with a vast range of consumer demographics, conveying technical information in layman’s terms.

Demonstrates confidence and effectiveness in public speaking and in building productive new relationships. Available to work occasional weekends and travel for extended periods of time. Demonstrates a passion for the outdoors, including running, trail running, hiking, and other lifestyle activities.

Must be willing to travel regionally and nationally.

Requirements

Travel Required: Yes, 15% - 70% regional and national travel required. As this is a field sales role, regular travel within the assigned territory is required. Candidates should have reliable access to a personal vehicle, along with a valid driver’s license and appropriate auto insurance.

Base Salary: $60,000 - $64,000 This range represents the low and high ends of this position's anticipated base salary range. The actual base salary will depend on numerous factors such as experience, knowledge, skills, and location.

Benefits And Perks

as well as specific health and welfare

Benefits

. Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve li

Technical Field Services Representative