Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.

Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity? You'll own the narratives that shape how Fin wins in market: the stories the field uses in customer conversations, the narratives that power our campaigns, and the competitive strategy that helps us take and defend ground. This is a senior IC role.

You drive impact through the quality of your thinking and your ability to move sales, enablement, and campaigns to execute with confidence. What will I be doing?

What We'Re Looking For

You've done this before 7+ years in product marketing, solutions marketing, or competitive intelligence at a B2B SaaS company You've owned competitive strategy end-to-end - not just battle cards, but how a company positions itself against a moving market You've built field and campaign narratives that landed and can speak to what worked, what didn't, a

Principal Product Marketing Manager