The Technical Services Engineer III is responsible for the design, availability, performance, and security of InterSystems’ corporate infrastructure (virtual and physical). This includes on premises, private cloud, and data center environments spanning compute, storage, connectivity, and configuration.

Key Responsibilities

Design delivery Work closely with IT Management to architect systems and services. Design and implement IaC and CI/CD workflows across IT infrastructure. ).

Maintain, monitor and optimize internal and internet-facing applications and services. Take a lead role in evaluation and implementation of new technologies to improve reliability, security, and efficiency. Infrastructure operations Provide Level I Administration and Troubleshooting for on‑premises data center platforms, including servers, storage, network devices, and supporting systems (power/cooling).

Provide storage administration and support across SAN, NAS, and DAS, including associated storage fabrics. Support Windows, Linux and MacOS server operating systems (administration and troubleshooting). Monitor and administer backup platforms; ensure backup health and completion.

Provide Leadership and Mentoring to junior team members. Availability, monitoring incident management Proactively monitor system health and performance; identify and remediate risks before service impact. Troubleshoot and resolve complex infrastructure issues; document root cause and corrective actions.

Security, compliance service delivery Implement and maintain security controls to protect infrastructure and data. Complete operational and compliance checks in line with agreed procedures. , ServiceNow).

Collaboration, vendors documentation Partner with the Network Team on firewalls, switching/routing, and wireless infrastructure support. Manage relationships with hardware, software, and communications vendors. Maintain clear, current technical documentation for infrastructure components.

Leadership ways of working Help to define and maintain a collaborative team culture. Support task automation using agreed tooling and scripting aligned with the automation strategy. Provide technical assistance to local staff via the ticketing system.

Required Experience and Skills: Experience : 7+ years supporting complex enterprise ICT environments with multiple stakeholders. , EMC Unity, EverPure) Scripting: Python, PowerShell, Bash Automation: Ansible, Terraform Source control and CICD: Git, Perforce Education and certifications Required : Degree in a technical subject or equivalent professional experience. Desirable certifications: Microsoft, RHCE, VMware, Cisco, Palo Alto, ITIL/ITSM, AWS/Cloud.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States. InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Compensation

may include a discretionary annual variable target incentive.

Benefits

including: Medical, vision, and dental insurance Short-term and long-term disability, and life insurance 401(k) Profit Sharing Contributi