Senior Staff Product Designer - Customer Experience

Who We Are

Aurora’s mission is to deliver the

Benefits

of self-driving technology safely, quickly, and broadly. The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge.

tech or follow us on LinkedIn . Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We are looking for a Senior Staff Product Designer to join as the design lead for our Customer Experience team, reporting directly to the Head of Design.

This is a player/coach role. You will carry significant IC responsibility while directly managing one Product Designer who is focused on load planning and exception management. Your mandate is the end-to-end customer journey that makes autonomous freight a reality.

You will design the suite of tools used by trucking and logistics companies to activate and manage daily operations for a fleet of self-driving trucks. While autonomous technology is genuinely new territory for our customers, your job is to design experiences that feel familiar, intuitive, and integrated into their existing ecosystems. This isn’t a SaaS dashboard exercise.

These are high-stakes operational tools that a vehicle operator or load planner needs to adopt to safely run an autonomous truck. In this role, you will Own the customer experience blueprint. Define how interactions with the Aurora Driver are consistent, simple, and unified with the broader operational ecosystem Design customer-facing digital tools across web, mobile, and partner integrations Do just enough research to generate actionable insight, then use it to drive product decisions, not decorate them Tie your work directly to outcomes.

#LI-SP1 Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.

Required Qualifications

8+ years of experience in product design, with a track record of leading complex, multi-workstream projects Experience formally managing other designers A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems, with clear evidence of business impact Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross-functional, and technical audiences Desirable

Qualifications

Experience with autonomous technology, hardware-software integrated products, or physical supply chain logistics Demonstrated ability to use AI across the design lifecycle without losing judgment The base salary range for this position is $189K-$274K per year. Aurora’s pay ranges are determined by role, level, and location.

, relevant education or training, and market conditions. These ranges may be modified in the future.

Compensation

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