About the Position We are looking for a Unified Communications (UC) Engineer to help grow, monitor, and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow. The UC team is responsible for all tasks and infrastructure related to collaboration and telephony.

Projects include improving tooling and monitoring, deploying UC products and services, and executing software and hardware configuration changes globally, all while minimizing downtime for various collaboration services. Our UC Engineers are experts at multitasking, monitoring alarms generated by our voice and video systems, juggling project-related tasks, and serving as an escalation point for users and other technology groups. You’ll interface daily with various tech teams across the firm—including IT Operations, Cybersecurity, and Networking—to provide capacity planning, develop standards and best practices, and improve documentation across our global UC infrastructure.

The right candidate will be passionate about solving complex problems and supporting users with robust and flexible technical solutions. ) Knowledgeable about Cisco APIs related to UC products, and experienced with creating API automations using Python, PowerShell, etc. com.

Unified Communications Engineer