About iTradeNetwork At iTradeNetwork, we provide advanced supply chain software and insights tailored to the food beverage industry. Our mission is clear and ambitious: To feed the world. From the start, we’ve been dedicated to tackling the most pressing challenges within food and beverage supply chains, delivering innovative solutions and expert support that make a measurable impact.

Our cutting-edge technology helps businesses streamline complex procurement and fulfillment processes, minimize food waste, optimize inventory, manage compliance risk, and scale profitably. We’re proud to serve an elite customer base, including 13 of the top 25 North American grocers, 8 of the top 10 foodservice distributors, and 8 of the top 10 global food and beverage manufacturers. JOB SUMMARY We are seeking an entry-level Technical Support Analyst I who is eager to learn and grow within the Technical Support team at iTradeNetwork.

Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. This role is based in one of our hub locations and reports to the hiring manager.

Key Responsibilities

: Provide technical support and troubleshooting for iTradeNetwork's supply chain platform. Respond to customer inquiries and resolve issues in a timely and professional manner. Document support cases, resolutions, and knowledge base articles.

Collaborate with engineering and product teams to escalate and resolve complex issues. Monitor system performance and proactively identify potential issues. Contribute to the improvement of support processes, tools, and procedures.

Maintain up-to-date knowledge of iTradeNetwork's products and services. Support customer onboarding and training as needed. Participate in various other tasks and projects as needed.

What you’ll need: Bachelor's degree in a relevant field, or equivalent practical experience. No previous professional experience required; internship or relevant academic project experience is a plus. Ability to work effectively in a fast-paced, dynamic environment.

Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Excellent organizational skills with attention to detail.

Working knowledge of tools and technologies relevant to the role. A team player with a commitment to getting things done. Flexibility and ability to adapt in a changing environment.

Knowledge of food service or hospitality industry preferred. Knowledge of supply chain systems and solutions preferred.

Qualifications

: Experience in the food service, hospitality, or supply chain technology industry. Familiarity with iTradeNetwork's products and platform. Experience working in a SaaS or technology company environment.

Additional certifications or training relevant to the role.

Compensation

: Why you will love working here: Competitive salary packages Comprehensive medical, dental, vision, and life insurance

Benefits

for you and your family Flex PTO for exempt employees and competitive PTO for non-exempt Paid parental leave for eligible employees 401(k) matching Tuition reimbursement on approved programs Great health well-being

including Teladoc for general medical and mental health care These

are only applicable to full-time employees All iTradeNetwork positions are hybrid unless listed otherwise; candidates must be located in the hub(s) listed.

Requirements

: Must be able to demonstrate lawful ability to work in the United States iTradeNetwork, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran by applicable federal, state and local laws.

IT Support Technician Intern - P1