Our Portfolio Customer Success team is responsible for adoption and retention across a large customer base. We’re looking for a Customer Success Manager (CSM) to partner with customers on how to best leverage Asana, including Asana Intelligence and our AI-powered features, to achieve their unique business objectives. Your engagements will result in customers’ increased satisfaction with and confidence in Asana as their organization’s work management and AI coordination platform.

Equipped with deep product knowledge and an AI-forward mindset, you will serve as a strategic thought partner and trusted advisor, including subject-matter expertise on consumption-based service plans. To the entire Asana team, you’ll exemplify empathetic customer-centricity. This role will be remote based in California.

”, connecting specific Asana AI features to their workflows, industry context, and goals About you 5+ years of demonstrated success in an Account Management or Customer Success role Represent the voice of the customer back to Product regarding AI feature gaps, opportunities, and adoption blockers Data literacy: Comfortable working with usage data, health scores, and platform analytics to inform account strategy and customer conversations AI adoption consulting: Experience helping customers evaluate, adopt, or scale AI tools in their workflows, or a demonstrable ability to learn and advise on this rapidly Change management for technology transitions: Ability to guide organizations through process and behavioral shifts, especially as AI capabilities evolve Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

Compensation

package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.

should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $116,800 - $132,800.

package may include additio

Qualifications

objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

Customer Success Manager - Portfolio Accounts