Bilingual Patient Engagement Associate

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

Note: We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. org inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.

Where You'll Be This position will be remote and we are open to any candidate who lives in the continental United States. However, we require that this person work one of the following schedules in either Central or Eastern time.

What You’Ll Do

As Patient Engagement Associate with Imagine Pediatrics, you will be responsible for telephonic outreach to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology.

Responsibilities

will include: Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit. Effectively communicate Imagine services and overcome parent/family objections. Represent Imagine Pediatrics to parents and families of medically complex children.

In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients. Leverage reporting and dashboards to prioritize telephonic outreach to prospective members. Successfully meet and/or exceed engagement monthly targets.

What You Bring How You Qualify First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities.

What We Offer (Benefits + Perks)

The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive, competitive company

Benefits

package, and eligibility to participate in an employee equity purchase program (as applicable).

to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.

Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.

Innovate Today. We believe that small improvements lead to big impact.

Compensation

, we analyze and carefully consider several factors including job-related knowledge, skills and experience.

to vary.

Benefits And Perks

: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays 2 Floating Holidays Paid new parent leave Additional