Manager, Caregiver Engagement Operations

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’Ll Do

The Caregiver Engagement Operations manager owns the design, execution, and continuous improvement of the caregiver experience across the organization. This role is accountable for Net Promoter Score (NPS) and ensures that every interaction reflects the needs, realities, and priorities of families we serve. This leader deeply understands the lived experience of the caregiver and translates that insight into operational standards, drives consistency across the experience, and builds systems that earn trust at scale.

They also lead our Patient Family Advocacy Council (PFAC) and peer-to-peer caregiver support programs to ensure the caregiver voice directly shapes how we operate. In this role, you will: Own Caregiver Experience Outcomes Accountable for NPS performance and trend improvement Partner cross-functionally with SME leaders to define and operationalize the caregiver experience across the full journey Identify gaps in experience and drive measurable improvements Translate Insight into Action Collect and synthesize caregiver feedback across channels (calls, surveys, PFAC, support groups) Turn insights into clear operational changes, standards, and workflows Partner with clinical, operations, and product teams to implement changes Drive Operational Consistency Define “what good looks like” for key caregiver touchpoints Build and maintain standard processes that reduce variability in experience Monitor adherence and performance against experience standards Lead Caregiver Voice Programs Own and evolve the Patient Family Advocacy Council (PFAC) Design and manage peer-to-peer caregiver support programs Ensure caregiver voice is consistently represented in decision-making forums Enable Teams to Deliver Partner with Learning Development to embed experience standards into training Reduce cognitive burden by simplifying workflows tied to caregiver interactions Support teams with tools, guidance, and feedback loops Measure and Report Track leading indicators tied to trust, engagement, and satisfaction Communicate performance, insights, and actions to leadership What You Bring How You Qualify First and foremost , you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.

What We Offer (Benefits + Perks)

The role offers a base salary range of $75,000 - $110,000 in addition to annual bonus incentive, competitive company

Benefits

package and eligibility to participate in an employee equity purchase program (as applicable).

Compensation

, we analyze and carefully consider several factors including job-related knowledge, skills and experience.

to vary.

Benefits And Perks

: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary