Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’Ll Do

Imagine Pediatrics is seeking a Director, Partner Success to drive client engagement and growth within the Partner Success Department. This leader will play a critical role in managing a geographic region of plans, with key business results related to client retention and satisfaction, contractual operational and financial performance, account expansion, and scaling for growth.

Requirements

g. Strategic Account Plans templates) As the team grows, supervising manager and associate level team members. Internal Governance and Communication: Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client Champion clients’ needs and represent their interests in critical issue resolution Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence Clearly communicate the progress of strategic initiatives, both internally and externally Organic growth: Provide input to the product and solution development process as the “voice of the customer” What You Bring How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.

A strong relationship builder, who is passionate about serving children and their families with medical complexity Functional experience with client-facing teams and responsibility for driving business results Must possess a “commercial mindset” to help the company meet its high growth goals Demonstrated ability/flexibility to work cross-functionally in a fast-growing company Strong critical thinking and problem-solving skills Successful track record of leading and scaling teams, and supporting growth within the team Ability to make clear, strategic decisions quickly, while managing multiple priorities at once.

What We Offer (Benefits + Perks)

The role offers a base salary range of $160,000 - $180 ,000 in addition to annual bonus incentive, competitive company

Benefits

package and eligibility to participate in an employee equity purchase program (as applicable).

Compensation

, we analyze and carefully consider several factors including job-