ASSYST is seeking a Demand Analyst to support our client project in Tallahassee, FL. This is an onsite position Scope of Services: The Demand Analyst serves as a liaison between client business offices and Information Technology to intake ideas, refine and document technology proposals in ServiceNow, and support governance activities throughout the proposal lifecycle.

Requirements

The analyst will conduct business needs assessments, assess feasibility and impacts, and help prioritize proposals based on business value, strategic alignment, urgency, complexity, and resource considerations.

Develop business cases and cost estimates Conduct ROI/TCO and cost-benefit analyses Document risks, assumptions, constraints, and scope Prepare executive-level presentations and supporting materials Maintain proposal documentation in accordance with departmental standards The role also supports process improvement initiatives by documenting current and future state processes, identifying gaps, and recommending technology or process-based solutions. The analyst collaborates closely with the Demand/Proposal Manager, who oversees proposal governance and lifecycle management.

Identify opportunities for process improvements and recommend solution approaches Assist with buy-versus-build evaluations and modernization efforts Prepare ROI/TCO calculations, cost-benefit analyses, and risk summaries Develop executive-ready presentations and funding support materials Support cybersecurity risk assessment activities when required Collaborate with the Demand/Proposal Manager throughout proposal lifecycle stages Track proposal tasks, assignments, workloads, and timekeeping activities Required Experience Minimum of 3 years of experience in: Business analysis

gathering and documentation Business process analysis Stakeholder facilitation Experience facilitating meetings with executives, stakeholders, and subject matter experts Experience converting ideas into documented proposals within ServiceNow or similar portfolio management tools Proficiency with: Microsoft Word Excel PowerPoint Visio SharePoint Microsoft Teams Experience preparing: Business cases ROI/TCO analyses Cost-benefit assessments Risk summaries Knowledge of translating business

into technical

Familiarity with Power BI is preferred Knowledge, Skills, and Abilities (KSAs) Business Analysis Process Improvement Ability to perform detailed business analysis, scope definition, and

documentation Experience conducting as-is and to-be process analysis Ability to document workflows, system interactions, context diagrams, and functional

Ability to identify process gaps, inefficiencies, and improvement opportunities Knowledge of application modernization, enhancement, remediation, and development initiatives Experience leveraging both technology sol

Responsibilities

Categorize and prioritize technology proposals using established scoring criteria Analyze proposal trends, recurring requests, and technical feasibility Coordinate stakeholder identification and facilitate intake meetings Refine submitted ideas into structured proposals with clearly defined: Business objectives Scope Assumptions and constraints Risks and dependencies Research and document client business processes and system interactions Create process maps, workflow diagrams, and business documentation using Visio Complete proposal documentation within ServiceNow, including impacted business units, applications, collaborators, and sizing assessments Translate business strategy and operational goals into business and technical