Clinic Supervisor (Ophthalmology)

Company: Associated Retinal Consultants Job Title: Clinic Supervisor Department: Ophthalmology Reports To: Clinic Manager Location: Rochester, MI SUMMARY: The Clinic Supervisor maintains the overall operations of the office, with a concentrated focus on: superior patient care experiences, providing employee performance support and ensuring associated administrative and clinic tasks are managed accurately, effectively and timely. The Clinic Supervisor will ensure that clinic staff are trained and productive in their assigned positions and staff strive for performance excellence.

Requirements

, meeting patient care expectations and clinic flow.

related to drugs, insurance limitations related to drugs and patient eligibility, copay assistance programs, etc. Ability to step into the Medical Office Specialist (MOS) position, and cover front office tasks as necessary. Proactively identify IT issues (equipment/phone) that could impact clinic and facilitate a resolution, with the appropriate department/entities.

Must regularly engage with clinic supervisors, across the organization, to support physician needs and ensure clinic staffing needs are met. Actively communicate with research coordinators/study patients in scheduling and staffing, as necessary. Ensure adequate inventory of office and clinic supplies.

Provide consistent, excellent customer service. Provide supervisor and Administration with reports, as required. Travel to other ARC locations as requested.

RESPONSIBILITIES

: Enforcement of clinic and corporate policies and procedures, such as: punctuality and attendance, dress code, use of corporate attendance line and cellphone and social media policies, etc. Directly supervise performance of the clinic staff, which includes: establish and monitor staff schedules, m onitor staff time clock punches and make necessary corrections, proactively identify and address personnel issues, manage daily performance expectations, and prepare and deliver annual performance reviews. Coordinate clinic schedule, per each Physician’s preference.

Establish and maintain positive relations with referring Physician groups and other healthcare providers. Provide various levels of supervisory support to ARC associated satellite locations, as needed. Establish and maintain clinic and patient flow in a way that supports Physician preference and ensures patients have a positive clinic experience.

Proactively identify and resolve patient/family concerns.

may be dependent on specific location and not required of all employees in that position. Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations.

QUALIFICATIONS

Expert knowledge of insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs, seeks additional information if needed. Expert knowledge of drug assistance programs and completes necessary patient enrollment in programs as needed. Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.

Analytical and problem solving skills. Excellent communication and teamwork skills. Good organization skills.

Able to work well in a fast-paced, high-stress environment. EDUCATION AND/OR EXPERIENCE H igh school diploma or equivalent is required. At least three (3) years of supervisory experience is preferred.