Field Services Technician 2

" We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges. Whether we team with clients, colleagues, or partners, we put each other first.

It’s The Iron Bow Way. THE OPPORTUNITY IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations.

Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time. g. cloud) Provide support remotely via remote administration tools as well as onsite / desk side Support tasks include end user device configurations Imaging of Commonwealth devices May collaborate with vendors to provide technical insight Provide support for Windows 10/11 MAC operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.

Provide after hours and weekend support as needed SKILLS THAT DRIVE SUCCESS High School plus advanced training and 2 plus years of experience Experience with performing system imaging and deployment of workstations, laptops, and related hardware Demonstrate proficiency in basic break/fix hardware troubleshooting and component replacement (RAM, HDD/SSD, batteries). Experience performing basic network troubleshooting Experience performing password resets using Active Directory Self-driven problem solver with strong critical-thinking skills and the ability to think outside the box. Communicates complex technical issues clearly and professionally to end users.

Collaborative team player who brings empathy and a customer-focused mindset.

REQUIREMENTS

Travel varies / approximately 50% local travel WHY YOU’LL LOVE IT Be instrumental in designing something new. Bring your expertise and make this opportunity uniquely yours. Iron Bow is rapidly growing and with growth comes opportunity for all.

There is palpable energy and momentum across the company that is easy to tap into and be inspired by. Be a part of organizational transformation. Now’s the time to join.

Iron Bow is redesigning customer and employee experience. This new approach elevates all and truly enables success. Iron Bow fosters a family-oriented culture where every team member is embraced.

Join us and be part of something meaningful supporting your community while making a difference across the Commonwealth of Virginia.

COMPENSATION

AND BENEFIT INFORMATION The salary range for this position is $19-24/hr .