Purpose The Account Supervisor is responsible for leading the day-to-day management and execution of integrated CRM and marketing programs. This role serves as the central point of coordination across internal teams and client stakeholders, ensuring work is delivered on time, on brief, and aligned to client goals. Candidates will bring strong organizational leadership, clear communication, and a growing ability to connect program execution to performance outcomes.

Responsibilities

, Salesforce, Braze, HubSpot) and performance reporting a plus Constant learner and curiosity for adopting new tools (Project Mgmt tools, Ai, Slack, Teams, etc) to improve workflow Experience Approximately 6-8 years Agency experience, preferably in fully-integrated environments Experience managing Consumer-based CRM and/or loyalty programs across the customer lifecycle (Acquisition, Loyalty/Engagement, Reactivation, Win-back) Experience leading campaign development across Strategy, Creative development through implementation, reporting and optimization Cross-channel integration – understanding for how CRM connects to paid media, creative, brand campaigns Proven ability to build and maintain strong client relationships Consumer-based (B2C) experience required; Retail experience preferred Experience working with an IAT a plus Experience working in an Integrated Agency environment About Iris Participate or perish. It’s not just our rallying cry – it’s a creative imperative. Iris is the global creative micro-network built for brands that refuse to blend in.