Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based.

Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Benefits

program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Role Overview: As a Specialist, Retention, you are a great communicator who thrives in identifying the root cause or concern. You are a high level critical thinker who can find the 'why' behind the 'why' and provide a tailored solution. You are responsible for helping to retain our core customer base by improving the efficiency and efficacy of your interactions with our service professionals (our Pros).

You are persuasive, passionate about customers, calm under pressure, can easily build rapport, and are comfortable managing difficult conversations. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

Qualifications

: 1+ years of experience in a similar customer-facing, sales, or retention role Bachelor’s degree or equivalent work experience preferred Experience with CRM systems and software is a plus Experience owning or operating a home services company is a plus What you do each day: Entrepreneurial and growth mindset, open to feedback as a means to learn, grow, and develop personally and professionally Lifetime learner who seeks out additional materials to build your sales and business coaching skill set High level of comfort executing conversations over the phone with small business owners Mastered conflict resolution and active listening skills to understand both visible and invisible concerns Strong understanding of customer management and proven customer retention strategies Absolute attention to detail, organization, and a calm, professional demeanor Experience using AI tools to increase quality and efficiency of work Location Dependent Information: This role is open to candidates and the expected

Compensation

65/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.