Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based.

Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Benefits

program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCs Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Role Overview: This position is based in Denver, CO with a hybrid schedule. As a Specialist, Helpdesk, you provide technical support and assistance to internal teams, ensuring that their technology needs are met efficiently and effectively. You troubleshoot issues related to hardware, software, and network systems, resolving problems to minimize downtime and ensure smooth operations.

You excel at identifying and resolving technical issues quickly, while providing excellent customer service. By managing helpdesk tickets, escalating issues when necessary, and providing guidance to end users, you play a key role in maintaining the company’s IT infrastructure and ensuring optimal performance. Our team is passionate, empathetic, hardworking, and laser-focused on improving the lives of our service professionals (our Pros).

Our success is their success.

Qualifications

: 1+ years of experience in IT support, helpdesk, or a similar role Strong knowledge of troubleshooting hardware, software, and network issues Experience with helpdesk ticketing systems and support tools (i.e., Jira, ServiceNow, Zendesk) Bachelor’s degree in IT, Computer Science, or a related field, or equivalent work experience required Familiarity with Windows, macOS, and mobile operating systems Experience using AI tools to increase quality and efficiency of work What will help you succeed: Excellent problem-solving skills with the ability to resolve technical issues quickly and efficiently Strong customer service orientation, with the ability to communicate technical information clearly to non-technical users Attention to detail and organizational skills, with a focus on managing multiple tasks and priorities Ability to work independently and