Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based.

Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Benefits

program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Equity in a rapidly growing startup backed by top-tier VCs Role Overview As a Senior Staff Product Manager, Risk, you are the strategic architect of the trust and safety ecosystem at HCP. You do not just manage a roadmap; you define the vision for how we protect money movement, accounts, and communications across our entire vertical SaaS platform. You work horizontally across 20+ product teams to identify systemic vulnerabilities and deliver high-leverage, scalable solutions that neutralize threats without compromising the experience of our legitimate Pros.

You are a technical leader who partners with Engineering, Risk Operations, and Analytics to build durable frameworks for fraud detection, security, and abuse prevention. You excel at translating extreme ambiguity into clear, cross-functional execution plans and serve as the definitive leader during critical incident responses. You move seamlessly between deep technical architecture and executive-level strategy, ensuring that risk mitigation is a competitive advantage for the business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. What you do each day: Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design Conduct rigorous build vs.

Qualifications

: 7+ years of product management experience with a proven track record of delivering complex, platform-level systems Deep domain expertise in Fintech, Payments, Trust Safety, or Security at scale Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation Demonstrate

Senior Staff Product Manager (Risk)