Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based.

Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Benefits

program that supports the whole you with medical, dental, vision, life, disability, and 401(k) Paid holidays and flexible, take-it-as-you-need-it paid time off Monthly tech reimbursements A culture built on innovation that values big ideas, no matter where they come from Equity in a rapidly growing startup backed by top-tier VCs Role Overview As the Senior Director of Customer Success, you define and lead the strategic vision for the Customer Success department, driving initiatives that enhance the customer journey and maximize retention. You are responsible for setting the direction and performance standards for the team, ensuring alignment with broader business objectives. Your focus is on fostering a proactive customer success culture, driving operational efficiency, and continuously improving the customer experience.

You work cross-functionally with other leaders to ensure seamless service delivery, advocate for customer needs, and contribute to overall business growth. You shape the department’s culture by exemplifying company values and cultivating an environment of trust, collaboration, and high performance. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros).

Our success is their success.

Qualifications

: Bachelor's degree in a relevant field 10+ years of experience in customer success or related area 5+ years leading teams of 50+ including developing and leading first and second line leaders Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale Proven track record of driving customer satisfaction and retention What will help you succeed: Ability to inspire and motivate teams, fostering a culture of high performance and accountability Excellent communication skills with the ability to influence and build strong relationships across the organization Strategic thinker wi

Senior Director, Customer Success