me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. me once and seamlessly login across websites without having to create a new login and verify their identity again. me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.

me to verify communities and user segments to honor service and build more authentic relationships. me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity.

me/ . me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL.

Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences.

Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here . me Member Support Applications Team to lead the evolution of our custom in-house web applications. This team drives our Call Centers and Supervised Identity Verification flows—the "front door" of the premier digital wallet.

In this role, you won't just be maintaining legacy systems; you will champion an AI-native engineering culture . We leverage Claude and the Model Context Protocol (MCP) to supercharge our development lifecycle, while architecting production-grade solutions on Google Vertex AI to build agents that automate complex, manual call center functions, streamlining how our members interact with identity verification. You will oversee the intersection of Ruby on Rails, GoLang, and cutting-edge LLM orchestration to build a best-in-class, secure, and AI-augmented authentication experience.

Key Responsibilities

: AI Orchestration Agent Design: Lead the technical vision for integrating LLMs (specifically Claude) into our internal member support applications. Design and deploy autonomous agents that automate manual call center workflows. Product Evolution: Lead the technical vision for member support-facing verification UI flows, ensuring AI-assisted tools are seamlessly integrated into the agent and member experience.

Shared Infrastructure: Develop shared UI components and API patterns that support scalable, multi-product verification workflows and AI-driven automation. System Integrity: Ensure all AI-driven automations comply with strict IAM, security, and data protection standards. Mentorship Excellence: Mentor engineers on prompt engineering, agentic workflows, and modern full-stack best practices (Rails/Go/React).

Instrumentation: Lead experimentation efforts, including A/B testing AI agent performance versus manual flows and detecting fraud through UX signals.

Required Qualifications

: Bachelor’s degree in Computer Science or a related field. 10+ years of experience in full-stack engineering, with a proven track record of scaling customer-facing applications. 1+ years of hands-on experience with LLM integration (Claude/OpenAI) and building agentic workflows.

Staff Software Engineer - Member Support Applications Team