Director, Product Design

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold.

Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill.

In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power.

In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started.

If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission Zocdoc’s most important asset is our people. As the Design Director, Practice Solutions, you will own and drive the design direction for a critical part of our platform, shaping how providers run and grow their practices while improving how patients access care.

You will lead a team of designers and help to define the product and design strategy for the Practice Solutions domain, ensuring that experiences are cohesive, scalable, and deliver meaningful business and user outcomes. This role requires strong systems thinking across a multi-sided platform, as well as the ability to connect long-term vision with near-term execution. As we evolve toward AI-native product development, you will guide teams in adopting new tools and workflows, helping define how design and engineering collaborate in an AI-driven environment and ensuring we build products with greater speed, quality, and leverage.

You will help this team identify and define new product opportunities, shaping zero-to-one initiatives that expand how providers run their practices and how patients access care.