About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade.

Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity and The Team We are looking for a Principal Product Manager – Payments to lead the next chapter of Zuora’s global payments platform and coverage strategy. In this senior individual-contributor role, you will be responsible for defining and driving the long-term roadmap for global payment acceptance, platform capabilities, and payment coverage , ensuring that our customers can seamlessly process payments anywhere in the world.

You will operate at the intersection of product, engineering, architecture, and partnerships , shaping how Zuora integrates with payment processors, acquirers, and orchestration partners globally. You have previously built and launched payments platforms and global payment features at scale with a prior company , and you bring 10+ years of hands-on payments domain experience building and scaling integrations across regions. You will partner closely with product and engineering leaders, be the face to the customers, mentor other ZEOs in the payments area, and serve as a key thought partner to Zuora’s leadership on payments strategy.

If you are passionate about building scalable, resilient payment platforms that power the Subscription Economy globally, this is the perfect time to join our team. * This is a Hybrid position, so you’ll be working in-person in the Foster City office at least 3 days a week, with other days remote. Of course, you’re welcome to come into the office more often if you’re nearby.

What You’Ll Do

Lead the Global Payments Platform Coverage Strategy Define, own, and execute the multi-year product strategy and roadmap for Zuora’s payments platform, including global acceptance, payment coverage, and core platform capabilities that serve all payment processors integrated with Zuora. Drive Complex Processor Orchestration Integrations Lead the end-to-end lifecycle of complex integrations with payment processors, acquirers, and orchestration partners—from ideation, technical scoping, and design through launch, rollout, and ongoing optimization. , new payment methods, wallets, local schemes, risk and compliance capabilities, routing/orchestration patterns) that improve authorization rates, coverage, and resilience across regions.

Optimize Payment Performance at Scale Analyze payment success rates and processing data across geographies and processors to identify opportunities to improve authorization rates, reduce transaction failures, and enhance redundancy and resiliency of our payment flows. Set Standards for Integration Platform Quality Establish best practices, patterns, and reusable building blocks for payment integrations (APIs, configuration models, error handling, reconciliation, observability), ensuring new integrations and features are scalable, secure, and maintainable. Collaborate Cross-Functionally and Across Time Zones Work closely with engineering, architecture, design, data, and partner management teams—often across US, Beijing, and India time zones—to deliver robust payment solutions that meet the complex needs of global enterprise customers.

Serve as the Payments Domain Expert Act as the internal subject matter expert on payment gateways, acquirers, schemes, alternative payment methods, and payment orchestration.