Client Services Supervisor Typical Working hours : Mondays to Fridays, 9:00 AM to 6:00 PM Lead Workplace Operations and Team Performance SPS Global Solutions is seeking a Client Services Supervisor to oversee daily workplace operations, support onsite teams, and maintain strong client relationships. This role provides hands-on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day-to-day issues.

Responsibilities

Why This Role Matters This position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences.

, communicate priorities, and provide performance feedback Assist with onboarding, training materials, and team development initiatives Client Vendor Coordination Support client relationships through regular communication and business reviews Manage vendor partnerships and monitor service delivery expectations Address service concerns and implement solutions when needed Financial Administrative Oversight Support payroll, billing, accounts receivable, and reporting deadlines Assist with account budget forecasting and financial tracking Maintain operational performance aligned with business objectives Compliance Standards Maintain knowledge of workplace policies and complaint escalation procedures Ensure adherence to company procedures, safety practices, and workplace standards What You Bring Strong leadership and communication skills Client-facing experience and relationship management abilities Strong organizational and problem-solving capabilities Ability to prioritize tasks and manage competing deadlines Proficiency with Microsoft Office Suite Ability to work independently and lead within a service-driven environment

What You’Ll Do

Operations Workplace Support Oversee daily workplace operations and ensure service expectations are met Maintain operational procedures and identify opportunities for process improvement Monitor KPIs, SLAs, and monthly reporting metrics Serve as an escalation point for operational, facilities, and technology-related issues Team Leadership Development Supervise, coach, and support onsite team members Assign

Qualifications

High school diploma or equivalent required; Associate degree preferred 3–5 years of experience in workplace services, office operations, facilities, or related environments 2–4 years of leadership experience managing teams of varying sizes Previous supervisory experience preferred Experience supporting workplace technology, facilities, or operational workflows preferred Physical

Requirements

Ability to lift and move items up to 50 lbs.

Compensation

: The expected

is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status: This posting is for an existing vacancy.

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees!