Associate Director US, Enterprise Partner Success

Proven success managing enterprise-scale partnerships in fintech, payments, or eCommerce, with a track record of influencing executive stakeholders and driving revenue growth. You’ll turn insights into action, crafting data-driven account plans and personalized strategies that deepen engagement and accelerate GMV across Zip’s top merchants. -based employees, with the option to work in-person at our Manhattan office.

About The Role

As an Associate Director US, Enterprise Partnerships, you will own and expand some of Zip’s most strategic Enterprise merchant relationships across the retail, eCommerce, and payments ecosystem. This role goes far beyond day-to-day management; you'll act as a strategic advisor, leveraging Zip’s global BNPL platform, data insights, and marketing capabilities to drive measurable growth and innovation for enterprise merchants. You’ll lead cross-functional initiatives spanning marketing, product, data, and operations to deliver solutions that improve conversion, unlock incremental revenue, and deepen customer engagement.

This role requires a balance of commercial acumen, analytical insight, and relationship mastery, someone who can operate as both a trusted partner to C-suite stakeholders and an internal champion for merchant success. You’ll Change the Game By: Owning and expanding a portfolio of high-value enterprise partnerships, driving growth across GMV, profitability, transaction volume, and new user acquisition. Developing strategic account plans for top merchants, grounded in data and market intelligence, with clear performance targets and co-marketing activations.

Partnering with client executives to shape omnichannel payment strategies, integrating Zip’s BNPL capabilities across online, in-store, and mobile channels. Leading joint business reviews (QBRs) and presenting actionable insights — highlighting performance metrics, benchmarking trends, and strategic recommendations that influence executive decision-making. Driving cross-sell and up-sell motions across the merchant’s organization by aligning Zip’s expanding suite of solutions (BNPL, Pin8, marketing placements, and consumer insights) with evolving merchant needs.

Acting as the voice of the customer internally partnering with product, analytics, and marketing to identify feature opportunities, resolve friction points, and inform future innovation. Collaborating with Zip’s global teams to scale best practices across markets, ensuring consistency in execution and delivery excellence. Managing long-term commercial renewals and contract negotiations to secure favorable, mutually beneficial terms Leverage AI-powered insights and predictive analytics to identify growth opportunities, forecast merchant performance, and personalize partnership strategies that drive measurable GMV and adoption outcomes What You’ll Bring to the Team: 12+ years of strategic account management experience, managing enterprise-scale partnerships, ideally within fintech, payments, or eCommerce.

Of the 12 years, 7 focused in ecommerce. Proven ability to deliver revenue growth, increase share of wallet, and influence executive stakeholders in a matrixed, global environment. Deep understanding of BNPL, digital payments, and retail tech ecosystems, with fluency in merchant operations, checkout optimization, and consumer financing.

Demonstrated success in building and executing commercial strategies across omnichannel partners, including cross-sell and upsell plays Exceptional analytical, presentation, and storytelling skills, capable of distilling data into narratives that drive strategic decisions. Experience building and executing data-driven account plans and marketing activations.