About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes.

We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet.

If you're ready to do the greatest work of your life, come join us.

About The Role

: Wing is looking for a Head of UX Design and Research to join our Product UX team. This role is hybrid based in Palo Alto, CA . In this role, you will architect the future of autonomous logistics, defining how individuals, merchants, and partners interact with the world’s leading drone delivery ecosystem.

You will lead, mentor, and scale a high-performing team of UX designers and researchers responsible for a diverse and mission-critical portfolio: Consumer-facing apps , Partner Merchant integrations , and the Internal Tool surfaces that power our flight and logistics operations. Your mandate is to move beyond traditional digital paradigms to solve the unique challenges of the physical-digital intersection . Working at the intersection of cutting-edge hardware and cloud-based logistics, you will partner with senior Product, Engineering, and Aviation Operations leaders to shape product direction from conception to flight.

You will be the catalyst for a culture of design excellence, ensuring that Wing’s technology is not only functional and efficient but also intuitive, proactive, and human-centric.

What You’Ll Do

: Drive deep-dive insights into how users perceive and interact with autonomous technology in their daily lives Craft seamless interfaces for our mobile applications and building robust integration frameworks for our global partners Optimize the complex service blueprints that connect ground operations, hardware maintenance, and real-time delivery logistics Design the sophisticated toolsets used by operators to monitor and manage a global fleet of autonomous aircraft Manage and grow a team of UX Designers and Researchers, fostering an environment of innovation and rigorous user testing Define the design language for the entire Wing ecosystem—from the app a customer uses to order a meal, to the dashboard a merchant uses to fulfill it, to the internal tools used to clear it for takeoff Map and improve the end-to-end service journey, ensuring smooth handoffs between automated systems and human operators Collaborate with cross-functional leads to navigate the complex regulatory and technical landscapes of the drone industry, ensuring design is a key driver of Wing's strategic objectives What You’ll Need: 15+ years of experience in UX and/or product management, with a track record of launching impactful products7+ years of experience leading, mentoring, and scaling high-performing product teams. , interaction, film, graphic, visual communications, product) or a related field or equivalent practical experience.