Knowledge Management (KM) Legal AI Specialist

At Wilson Elser , we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #36 in the National Law Journal’s survey of the nation’s largest law firms. Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect.

We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally. Wilson Elser is seeking a Legal AI Specialist to support the firm's artificial intelligence (AI) goals by actively managing the creation, organization, and deployment of firmwide AI-based knowledge assets (including prompts and workflows) that enable our attorneys and other legal professionals to work more efficiently and effectively. Reporting to the Senior Manager, Knowledge Management Innovation, this position will serve as a firmwide subject matter expert on AI, actively monitoring and regularly reporting on relevant developments in the technological and competitive marketplace.

This collaborative contributor will have a heavy emphasis on user enablement, adoption, and ongoing engagement, championing a culture of Knowledge Management and innovation in alignment with the department's mission and vision.

Responsibilities

Strategic AI Initiatives: Conduct ongoing research to identify and prioritize user and business needs and pain points that could be addressed through AI-centric solutions. Consult with attorneys, Practice Teams, Client Services Teams, and other groups to identify areas where AI can improve quality, consistency, and efficiency. Identify opportunities to embed AI into existing daily workflows.

Monitor and analyze the competitive landscape to provide proactive intelligence on AI-related developments at other law firms. Help manage vendor relationships with external AI solution providers. AI Integration: Further the firm's AI and automation goals by actively working with and integrating tools such as Harvey AI, Lexis Protégé, and other emerging technologies into workflows.

Serve as a go-to resource for prompt engineering—designing, testing, and refining prompts for Generative AI tools to achieve optimal and accurate outputs. Monitor and report on developments in AI technology, with emphasis on practical applications in the legal industry. Contribute to the development and implementation of AI best practices.

Conduct ongoing research on the impact of AI solutions at the individual, team, and firm level, with an emphasis on quality, consistency, and efficiency. User Enablement Change Management: Work with attorneys, Practice Teams, Client Services Teams, and other groups to identify use cases and create prompts and/or workflows, as appropriate. Curate and maintain a library of crowdsourced prompts and workflows.

Develop and maintain user-friendly resources such as prompt libraries, quick-start guides, feature sheets, FAQs, and micro-learning video tutorials. Plan and conduct interactive product awareness and user enablement events, including lunch-and-learn sessions, town hall-style product introductions, and hackathons. Partner with Knowledge Management colleagues and other stakeholders to align change and enablement activities with broader product lifecycle management.

Draft and distribute communications about new features, updates, and adoption tips. User Adoption Feedback: Champion adoption of approved AI and practice tools by engaging directly with lawyers and staff. Track usage and adoption data; prepare and maintain reporting materials to highlight successes and identify areas for improvement.

Collect and synthesize user feedback, escalating issues and improvement opportunities to the Knowledge Management leadership team.