About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale.

Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. com . The Global Client Lead is responsible for a key global client relationship, overseeing its delivery in all relevant markets to drive growth, retention, and profitability, ensuring overall client satisfaction.

This role involves developing and owning the Client Growth Plan, overseeing commercial performance, and ensuring operational excellence to position WPP Media as a trusted partner. The Lead manages client escalations, ensures compliance, and is responsible for overall client satisfaction. You will be part of the Client Leadership organization in the Global Solutions team, contributing to our Vision 2030 by bringing together the best platforms, people, and partners to create innovative solutions that deliver unparalleled growth for brands.

You will focus on contributing to our annual global targets for Net Sales Growth and margin and are accountable for achieving the KPIs required to meet these targets. You have a deep understanding of clients and their business, with intuitive leadership skills that establish you as a trusted advisor. As a positive and proactive leader, you will guide high-performing, multi-disciplinary client teams across markets, championing a client-centric approach, fostering collective leadership, instilling accountability, and nurturing talent.

Global Mindset Responsible for indirectly managing diverse market teams across the globe, you must be able to navigate different cultures with understanding, respect, and an openness to the nuances of local teams. Experience in global media or marketing is essential, as you will need to understand how media experiences vary by country and be able to apply and scale learnings and results.

RESPONSIBILITIES

Client Leadership Client Growth Development: Lead the creation and execution of a comprehensive Client Growth Plan, defining the roadmap for expanding WPP Media’s scope and revenue for the account. Identify and pursue breakthrough opportunities aligned with client business priorities. Client Leadership Representation: Serve as the primary representative for the client within our company and the broader industry.

Navigate evolving business models, industry changes, and group conflicts with skill and diplomacy. Client Management Compliance: Oversee the end-to-end process of delivery, planning, client activation, and measurement across all markets. Design and manage a consistent client experience from onboarding to execution, ensuring exceptional value and measurable impact.

Effectively manage client escalations, conflicts, and contract compliance. Proactively address challenges and evolving client needs while championing continuous improvement. Client Satisfaction: You are responsible for the client's Vantage Client Satisfaction Scores.

You will foster a proactive culture across the client team to prioritize feedback and drive a successful improvement plan based on client satisfaction metrics. Stakeholder Management: Intuitively map, navigate, and inspire key client stakeholders, from marketing to procurement. As a solutions-oriented leader, you will successfully upsell services and products, acting as a role model for the client team to increase satisfaction scores.

You will build trust with stakeholders and serve as a key advocate for WPP and its capabilities.