Senior Credit & Collections Analyst

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. com.

Why we're hiring: We are hiring a Senior Collections Analyst to support and strengthen our Accounts Receivable and Collections operations across the Group. This role is critical to ensure accurate and timely collection of customer payments, full compliance with internal controls, and effective collaboration with internal departments and Group entities. As a senior profile, this person will also play a key role in driving process improvements and efficiencies within the Collections team.

What you'll be doing: As a Senior Collections Analyst, you will be responsible for end-to-end management of the collections process, including: Managing customer collections through regular email and phone follow-up to ensure timely payment. Overseeing and controlling the daily posting of customer payments in the Group's ERP systems. Performing cash reconciliations and matching payments against outstanding invoices.

Contributing to the resolution of discrepancies and disputes with customers, in close collaboration with the Group's legal entities and internal departments. Preparing financial reports related to the Accounts Receivable area, including Ageing Reports, and ad hoc analysis.

Requirements

and deadlines. Actively participating in the Group's treasury forecasting by providing accurate and timely collections data. Maintaining regular and structured communication with key stakeholders across the Group's entities, delivering high-quality and synthesized information on the Collections area.

Coordinating with the different legal entities of the Group to maximize customer collections through joint actions and strategies. Supporting internal and external audits related to the Accounts Receivable area, ensuring all required documentation and evidence is accurate and readily available. Developing and maintaining procedures and SOPs for the Collections area, ensuring processes are documented, up to date, and aligned with the Group's standards.

Identifying and proposing improvements to the manager and the organization to drive efficiencies within the Collections area and the broader Accounts Receivable team. Who you'll be working with: You will work closely with Finance, Accounting, Treasury, Shared Services, Billing, and Commercial teams across the Group, as well as with external clients. This role requires daily interaction with both local and international stakeholders to ensure efficient and accurate collections processes.

Responsibilities (Mandatory)

Fluent in Spanish, English, and French – a language test will be conducted (mandatory) . Hands-on experience with Accounts Receivable modules within ERP systems (mandatory) . Advanced Excel skills, including formulas, pivot tables, and data analysis tools (mandatory) .

Experience managing customer debt portfolios (mandatory) . Previous experience working in a multinational or multi-entity environment.