Safety Trainer - Monetization

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity.

We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence.

Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

RESPONSIBILITIES

: Training Design Delivery: Create and facilitate high-impact learning experiences—including live virtual sessions, in-person workshops, and asynchronous e-learning—focused on Ads, payment systems, fintech products. Onboarding Enablement: Lead the end-to-end onboarding for new hires, (including Customer service agents, Ad Operations Payments) equipping them with the technical and soft skills needed for Ads, Payments fintech landscape. Content Development: Design and maintain updated instructional materials, such as user manuals, job aids, and knowledge base content.

Performance Metrics: Assess training effectiveness using data-driven metrics, such as adoption rates and assessment scores, to identify skill gaps and refine programs.

QUALIFICATIONS

: Bachelor’s degree in Education, Instructional Design, or related field (or equivalent practical experience) Experience: Most roles require 3–5+ years in technical training or enablement within a corporate or financial setting. Expertise in designing and scaling agent training programs, including content development. , ADDIE) and tailoring content for professional learners.

Technical Proficiency: Experience with Learning Management Systems (LMS), CRM tools, and content authoring software like Articulate 360 or Adobe Captivate.

Requirements

Excellent project and program management capabilities with a track record of cross-functional collaboration Experience leveraging AI tools and technologies to enhance training management and operational efficiency. Track record of building cross-functional safety training programs in partnership with Customer Support, Ads payments stakeholders, using role-plays and metrics to close skill gaps and strengthen platform trust/safety. , SQL, Dremel, Looker/Data Studio, Tableau) to craft data-driven narratives Familiarity with AI-powered analytics and automation platforms for quality improvement and operational optimization Ability to own the end-to-end maintenance of internal and external knowledge bases, including creating new articles, updating existing content, archiving outdated information, and optimizing structure for better searchability and user experience.

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Department of State. Learn more about the ITAR here . SpaceXAI is an equal opportunity employer.

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